Introduction
At Prixlox.in, our mission is to provide a fast, reliable, and convenient mobile recharge experience. We value every transaction and want to ensure your concerns regarding refunds and cancellations are clearly addressed.
This policy explains:
- How refunds are processed
- Conditions for cancellations
- What to expect in unsuccessful transactions
1. Recharge Transactions
- Once a recharge is successfully processed, it cannot be cancelled, reversed, or refunded as the amount is instantly transferred.
- Check your mobile number, operator, and recharge amount before proceeding with payment.
2. Failed or Pending Transactions
If your recharge fails due to technical issues or operator downtime:
- Refund will be credited to your original payment method within 5-7 business days.
- In some cases, the refund may be credited to your Prixlox wallet for future use.
- Notification will be sent via email or SMS once the refund is processed.
3. Duplicate / Double Payment Transactions
- In case a user is charged more than once for the same recharge due to technical or payment-related issues, the excess amount will be refunded.
- Refund for duplicate or double payments will be processed to the original payment method within 5–7 business days after verification.
- If one of the duplicate transactions is successful and the other fails, the failed transaction amount will be refunded automatically.
- Refunds are processed only after transaction verification with the payment gateway and service provider.
4. Wallet/Balance Refunds
- Wallet recharges are non-refundable and can only be used for services on Prixlox.in.
- Refunds to the wallet balance cannot be transferred back to the bank account.
5. Delayed Recharges
- Allow up to 24 hours for recharges due to operator delays.
- If recharge isn’t delivered after 24 hours and the amount is deducted, raise a refund request.
6. Dispute Resolution
- Prixlox will review disputes fairly after verifying transaction and system records.
- Decisions will be communicated transparently to the customer.
7. How to Request Refunds
- Contact customer support within 48 hours of a failed or disputed transaction.
- Provide transaction details: mobile number, operator, recharge amount, date, and payment reference ID.
- Requests after 48 hours may not be eligible.
8. Contact Information
For any refund or cancellation-related concerns, contact: prixlox.solutions@gmail.com
